LUXROBO(MODI)

Customer Support

Providing seamless communication and excellent service

Inquiry

Please fill in the fields in the following form for quicker and better customer service.
Incorrectly filled in request forms may result in the rejection of customer service requests.

* Indicated fields are required fields.

* Accessories such as wire adapters, wires, and cables are not covered by customer service.

* Please attach the purchase receipt for confirmation of the warranty period.

Customer Information

Name *

School Name / Company Name / Group Name *

Contact Number *

E-mail *

Address *

Product Details

Product Name *

Product No. *

The 14-digit barcode number on the product box

Purchase Date *

OS *

MODI Studio Ver.

Application

ex : MODI Studio, CODE Sketch, PyMODI, etc.

Ver.

Enter product version

Defects *

Customer Opinion

Comments and Opinions *

Attachments

Files

Security text *

* Enter the code on the left to prevent auto-registration. [Refresh]

I have read the Customer Service regulations Customer Service Regulation Guide

Consent to collection and use of personal informationView Details

■ Personal information to be collected

The company collects the following personal information for Customer service request etc.

◇ Collection List :  Customer Information (Name,School Name / Company Name / Group Name,Contact Number,E-mail,Address), Product Details(Product Name, Product No., Purchase Date, OS, MODI Studio Ver., Defects), Customer Opinion, Attachments, Cookie
◇ Personal Information Collection Method : Hompage (Customer service request) 

■ Purpose of collection and use of personal information
The Company uses personal information collected for the following purposes

◇ For the processing of billing, content offering, and complaints in accordance with contract implementation and service offering

■ Possession and use period of personal information
In principle, after the purpose of collecting and using personal information is achieved, the information will be destroyed without delay. However, if it is necessary to preserve it in accordance with the relevant laws and regulations, the Company keeps the member information for a certain period by related laws and regulations as follows.

- Preserved Items : Name, Login ID, Billing history, Ordering information, Shipping info
- Preservation fundamentals : Preventing confusion in using services
- Preservation period : If there is a need to preserve in accordance with relevant laws and regulations such as the 5-year commercial law, the consumer protection law in electronic commerce, etc., the company keeps the member information for a certain period determined by the relevant laws and regulations. In this case, the company uses the information it keeps only for the purpose of keeping it, and the preservation period is as follows.

- Records on contract or cancellation of subscription: 5 years (Consumer Protection Act in E-Commerce)
- Record of payment and goods supply : 5 years (Consumer Protection Act in E-Commerce)
- Records of consumer complaints or disputes : 3 years (Consumer Protection Act in E-Commerce)
- Records on the collection, processing and use of credit information : 3 years (Consumer Protection Act in E-Commerce)

Customer Support

Inquiry

Please fill in the fields in the following form for quicker and better customer service. Incorrectly filled in request forms may result in the rejection of customer service requests.

Privacy policy

Please fill in the fields in the following form for quicker and better customer service.
Incorrectly filled in request forms may result in the rejection of customer service requests.