乐思罗博(魔弟)

客户支持

提供无缝通信和卓越的服务

咨询

请填写以下表格中的字段，以便我们更快、更好地为您提供客户服务。
如果在申请表格中填写的信息有误，可能会导致您的客户服务申请被拒。

* 标有符号的字段为必填。

* 电线适配器、电线和线缆等附件不在客户服务范围内。

* 请附上购买收据，以便我们确认保修期。

客户信息

名称 *

学校名称/公司名称/组名称 *

联系电话 *

电子邮件 *

地址 *

产品详细信息

产品名称 *

产品编号 *

商品包装盒上的 14 位条形码编号

购买日期 *

OS *

魔弟 Studio Ver.

Application

例如：魔弟 Studio，CODE Sketch，Py魔弟等。

Ver.

輸入產品版本

缺陷 *

客户意见

评论和意见 *

附件 *

选择文件

验证码 *

* 请在左侧输入代码以防止自动注册。[刷新]

我已阅读客户服务规章客户服务规章指南

同意收集和使用个人信查看详细信息

■ Personal information to be collected

The company collects the following personal information for Customer service request etc.

◇ Collection List :  Customer Information (Name,School Name / Company Name / Group Name,Contact Number,E-mail,Address), Product Details(Product Name, Product No., Purchase Date, OS, MODI Studio Ver., Defects), Customer Opinion, Attachments, Cookie
◇ Personal Information Collection Method : Hompage (Customer service request) 

■ Purpose of collection and use of personal information
The Company uses personal information collected for the following purposes

◇ For the processing of billing, content offering, and complaints in accordance with contract implementation and service offering

■ Possession and use period of personal information
In principle, after the purpose of collecting and using personal information is achieved, the information will be destroyed without delay. However, if it is necessary to preserve it in accordance with the relevant laws and regulations, the Company keeps the member information for a certain period by related laws and regulations as follows.

- Preserved Items : Name, Login ID, Billing history, Ordering information, Shipping info
- Preservation fundamentals : Preventing confusion in using services
- Preservation period : If there is a need to preserve in accordance with relevant laws and regulations such as the 5-year commercial law, the consumer protection law in electronic commerce, etc., the company keeps the member information for a certain period determined by the relevant laws and regulations. In this case, the company uses the information it keeps only for the purpose of keeping it, and the preservation period is as follows.

- Records on contract or cancellation of subscription: 5 years (Consumer Protection Act in E-Commerce)
- Record of payment and goods supply : 5 years (Consumer Protection Act in E-Commerce)
- Records of consumer complaints or disputes : 3 years (Consumer Protection Act in E-Commerce)
- Records on the collection, processing and use of credit information : 3 years (Consumer Protection Act in E-Commerce)

客户支持

咨询

请填写以下表格中的字段，以便我们更快、更好地为您提供客户服务。 如果在申请表格中填写的信息有误，可能会导致您的客户服务申请被拒。

Privacy policy

请填写以下表格中的字段，以便我们更快、更好地为您提供客户服务。
如果在申请表格中填写的信息有误，可能会导致您的客户服务申请被拒。